The busy seasons are both a blessing and a challenge for e-commerce businesses. Whether it's the holiday rush, back-to-school season, Black Friday or any other peak period, increased demand brings with it the potential for significant revenue, but only if your shipping operations can keep up.
In this article, we'll explore key strategies for effectively scaling your shipping operations during busy seasons, ensuring your business can handle the increased volume without compromising on service quality.
Forecasting Demand Accurately
The foundation of scaling your shipping operations lies in demand forecasting. By analyzing historical sales data, market trends, and customer behavior, you can best predict the volume of orders and products you'll need to fulfill during peak periods. This information allows you to plan your inventory, staffing, and logistics accordingly.
Optimizing Inventory Management
Efficient inventory management is critical during busy seasons. Overstocking can lead to unnecessary storage costs, while understocking can result in missed sales opportunities, delayed shipments and unhappy customers. The key is to find the right balance. To stay ahead of inventory needs, work closely with suppliers to ensure timely restocking and leverage inventory management for clear and real-time insights to stock levels. With any management system, implement regular inventory checks to reduce the risk of any mistakes.
Streamlining Fulfillment Processes
As order volumes increase, your fulfillment processes need to be as efficient as possible. Streamlining and automating these processes helps reduce the time it takes to pick, pack, and ship orders, minimizing the risk of delays and errors. For example, batch processing orders significantly speeds up order fulfillment, allowing you to get more orders out of the warehouse, in less time.
Learn how VESYL automations are improving fulfillment efficiency for businesses.
Enhancing Warehouse Operations
Your warehouse is the heart of your shipping operations, and its efficiency can make or break your ability to scale. During busy seasons, optimizing your warehouse layout, staff training, and workflow processes is essential. For example, you can create a "Golden Zone," where the top 20% of SKUs that account for 80% of your orders are stored. This zone should be located near the packing and shipping stations to minimize the distance these items travel.
Leveraging Multiple Carriers
Relying on a single carrier during busy seasons can be risky. Carrier delays or capacity issues can disrupt your fulfillment. By working with multiple carriers, you can mitigate these risks, ensure timely deliveries and save on costs.
With VESYL, we deliver the best-in-class shipping rates across multiple carriers in just a few clicks, allowing you to make the most informed decisions for your shipments, without sacrificing flexibility.
Implementing Flexible Shipping Options
Customers expect fast and reliable delivery, especially during busy seasons. By offering flexible shipping options such as expedited shipping, same-day delivery, or in-store pickup, you can meet customer’s expectations and improve their experience. It’s important to clearly communicate shipping options and cut-off dates for guaranteed delivery on your website.
Outsourcing Fulfillment and Logistics
For many e-commerce businesses, outsourcing fulfillment and logistics to third-party providers (3PLs) is a scalable solution during peak seasons. 3PLs can offer additional storage space, advanced technology, and expertise in managing high volumes, allowing you to focus on other aspects of your business. However, 3PL’s can come with their own set of challenges such as a large initial investment and limited visibility.
Alternatively, businesses can leverage shipping software. At VESYL, brands can simply connect their stores, import orders, run shipping automations, such as assigning particular products to certain package sizes or shipping rates, batch purchase up to 500 shipping labels at once at the best rates, and print labels with their corresponding packing list. This allows businesses to manage their fulfillment internally while still saving time and money on shipping.
Enhancing Customer Communication
During busy seasons, clear communication with customers is vital. Be sure to keep them informed about order status, shipping timelines, and any potential delays. This transparency can help manage expectations and reduce customer frustration. You can utilize automated email notifications and SMS alerts to keep customers updated throughout the fulfillment process.
Preparing for Returns and Exchanges
Both brands and customers would prefer to get it right the first time but as we know, it doesn’t always go that way. Busy seasons can often lead to increased returns and exchanges, especially during the gifting season. Preparing for this influx is crucial to maintaining customer satisfaction and minimizing operational disruptions.
Streamline your returns process by providing clear instructions and offering easy-to-print return labels or QR codes. You can also consider using a returns management software that automates the process and provides customers with instant refunds or exchanges.
Conclusion
The key to a successful busy season is ensuring your fulfillment can keep up. By forecasting demand, optimizing inventory and warehouse management, leveraging multiple carriers, and enhancing customer communication, you can ensure a smooth and successful peak season. Finally, be sure to track, record and analyze for continuous improvement and business success.
Within the world of e-commerce, customer expectations are far from slowing down. In fact, customers expect their orders faster than ever, putting increasing pressure on businesses to optimize their fulfillment processes.
One strategy to help streamline operations and meet customer demands more effectively is order splitting. In this article, we will explore what order splitting is, why it is used, the challenges, and how businesses can implement it successfully.
What is Order Splitting?
Ever had an order arrive in 2 separate boxes? Or only had half of your order arrive to have the other half delivered the following day?
That’s order splitting.
Order splitting (split shipping) is the process of dividing a customer's order into multiple shipments. Instead of sending all items in one package, items are shipped from different locations or at different times, depending on their availability and the logistics involved. This can mean splitting an order between multiple warehouses or even sending part of the order immediately while waiting for other items to become available.
Why is Order Splitting Used?
Faster Delivery Times
One of the primary reasons for order splitting is to reduce delivery times. If a customer orders multiple items, and one of them is out of stock at the nearest warehouse, the entire order might be delayed if shipped together. By splitting the order, available items can be shipped immediately, ensuring faster delivery for part of the order. However, to avoid customer frustration, be sure to communicate this so customers are not left wondering if the other part of their order has been lost or forgotten.
Inventory Optimization
Order splitting allows businesses to optimize their inventory management. By shipping items from multiple locations, companies can balance stock levels across warehouses, reducing the risk of overstocking or stockouts in any single location. This leads to more efficient use of inventory and storage space.
Cost Efficiency
Shipping costs can be a significant expense for e-commerce businesses. Order splitting can help reduce these costs by allowing items to be shipped from the closest warehouse, minimizing shipping distances and costs. Additionally, it can help avoid expedited shipping fees that might be necessary if waiting for all items to be available at a single location.
Use the VESYL USPS Zone Map for a clear breakdown of shipping zones and costs.
Improved Customer Satisfaction
By splitting orders and shipping available items immediately, businesses can improve customer satisfaction. This demonstrates a commitment from the brand to deliver orders to their customers as quickly as possible and when communicated well, can foster further trust and brand loyalty. This partial fulfillment can be especially beneficial during peak shopping seasons when delays are more common.
Challenges of Order Splitting in E-commerce
Increased Complexity
Order splitting can add a layer of complexity to the fulfillment process. Businesses must have systems in place to manage multiple shipments, track inventory across various locations, and ensure accurate order processing. This can require robust order management software and efficient coordination between warehouses.
In VESYL, you can view these split orders in the Orders tab. They will show the same order number but will show different tracking numbers and shipping information.
Higher Shipping Costs
While order splitting can reduce shipping costs in some cases, it can also lead to higher costs if not managed properly. Multiple shipments mean multiple shipping fees, which can add up if not carefully monitored. Businesses need to analyze zones and shipping costs and determine the most cost-effective way to split orders.
Customer Communication
Effective communication with customers is crucial when splitting orders. Customers need to be informed about the multiple shipments, expected delivery times, and any additional tracking information. Failure to communicate clearly can lead to confusion, dissatisfaction and reduced brand loyalty.
Inventory Management
Order splitting requires precise inventory management to ensure that items are shipped from the correct locations. Inaccurate inventory data can result in delays, stockouts, or shipping errors which can make or break a customer relationship. By leveraging inventory management software and ensuring it is up to date, brands can mitigate these risks.
Simplified Order Splitting with VESYL
With VESYL, it’s simple to split orders and view shipping information in one place. Simply navigate to orders, select edit and split. From here, shippers are able to move items between the order split and can ship the split orders using different rates and carriers. This is particularly useful for stores who have one item of the order out of stock, or if one item is particularly large or heavy and it is cost effective to use a different carrier to the rest of the order.
For a step-by-step guide to order splitting on VESYL, head on over to our Help Desk. For a complete demo of order splitting with VESYL, schedule a call and we’ll show you the ropes. For any questions, feel free to email us at hello@vesyl.com.
Conclusion
By enabling faster delivery times, optimizing inventory management, and potentially reducing shipping costs, order splitting offers significant advantages. However, businesses must also carefully navigate the challenges.
With the right systems and strategies in place, order splitting can become an effective tool in e-commerce operations, helping businesses stay competitive in an incredibly fast-paced environment.
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As businesses grow and order volumes increase, the need for streamlined shipping processes becomes critical. Not to mention, with e-commerce behemoths like Amazon shifting consumers’ expectations, brands can no longer afford to overlook their fulfillment operations.
Introducing VESYL’s Batch Ship feature, a shipping game-changer designed to help businesses save time and enhance productivity by allowing the printing of multiple shipping labels at once, all while enjoying the most competitive shipping rates. Here’s how Batch Ship can revolutionize your shipping operations.
The Challenge of Standard Shipping Processes
Standard shipping processes often involve manually printing shipping labels one by one, which is not only time-consuming, but also prone to errors. This method is not sustainable for businesses handling large volumes of orders, especially during peak seasons. The repetitive nature of this task can lead to significant time wastage and operational inefficiencies.
Introducing Batch Ship on VESYL
VESYL’s Batch Ship feature addresses these challenges head-on. By enabling users to print multiple shipping labels simultaneously, Batch Ship significantly reduces the time and effort required in the shipping process. This feature is designed with the shipper in mind, offering a seamless and intuitive experience.
Key Benefits of Batch Ship
- Time Savings: Batch Ship allows you to print hundreds of labels in a fraction of the time it would take to print them individually. This is particularly beneficial for businesses with high order volumes.
- Increased Efficiency: With Batch Ship, the entire shipping process becomes more streamlined. Orders can be processed faster, leading to quicker turnaround times and improved customer satisfaction.
- Error Reduction: Automating the label printing process minimizes the risk of errors that can occur with manual entry. This ensures that each package is accurately labeled, reducing the chances of mis-shipments.
- Cost-Effective: By saving time and reducing errors, Batch Ship helps lower operational costs. Employees can focus on more critical tasks instead of spending hours on label printing. Not to mention, Batch Ship still allows you to shop the best-in-class shipping rates, further reducing shipping costs.
How Batch Ship Works
Implementing Batch Ship on VESYL’s Shipping Software is straightforward. Here’s a step-by-step guide on how to get started:
- Upload Orders: Start by uploading your order list to the VESYL’s platform. This can be done via integration with your e-commerce platform or by importing a CSV file.
- Select Orders: Choose the orders you wish to buy labels for. VESYL allows for easy selection, whether you’re printing labels for all orders or a specific subset. Once you’ve selected the orders, above the orders list, click “Buy xxx Labels”. Immediately after, an alert screen will appear with the shipping and cost information and a “Purchase” button. Once you have verified the information, click “Purchase”.
- Generate Labels: You will then see the batch page showing how many labels were purchased, the status, along with tracking numbers for each order. On the right hand side you will see a dollar sign ($) allowing you to refund the label and an eye button allowing you to view the shipment. At the top right you will see a Print Labels button allowing you to print the shipments.
- Print Labels: Print all the generated labels at once using a compatible printer. VESYL supports various printer types and label formats, ensuring compatibility with your existing setup.
- Ship Orders: Once labels are printed, affix them to the respective packages and proceed with shipping. The streamlined process ensures that your orders are ready for dispatch in no time with the best-in-class rates.
Click here for our complete step by step guide to Batch Ship.
Real-World Impact
Businesses using VESYLs Shipping Software’s Batch Ship feature have reported significant improvements in their shipping operations. For instance, an online retailer handling hundreds of orders daily reduced their label printing time drastically, allowing their staff to focus on other critical areas such as customer service and inventory management.
Conclusion
In the increasingly demanding world of e-commerce, efficiency can make or break a business. VESYLs Shipping Software’s Batch Ship feature offers a practical solution to the challenges of traditional shipping processes. By enabling the printing of multiple shipping labels at once, Batch Ship saves time, increases efficiency, reduces errors, and ultimately enhances overall productivity.
For more information on how VESYLs Shipping Software can help streamline your business and cut shipping costs, visit our website or contact our support team.
Let us help you to level-up your shipping game. Get a free evaluation on us, or book a demo with us today!
From the moment a customer places an order, their post-purchase experience can only be as good as the efficiency of your fulfillment operations.
Enter VESYL.
Designed for both casual shippers and businesses with more complex shipping needs, VESYL streamlines the shipping process to get more packages out the door in less time, with reduced costs. In this article, we’re diving into how you can leverage automations with VESYL for more efficient fulfillment operations.
The Importance Of Efficient Fulfillment Operations
As mentioned above, efficient fulfillment operations are the backbone of a successful e-commerce business and brand. It not only contributes to a heightened customer experience, but also plays a pivotal role in building brand loyalty. With the rise of fast-paced consumer expectations, businesses that prioritize and invest in efficient fulfillment operations not only meet their customer demands, but also reduce operational costs, enhance scalability, and ultimately position themselves for sustainable growth,
Common Challenges in Fulfillment Operations
Fulfillment, done well, runs like a well oiled machine. However, it’s made up of a number of moving parts and this is where some of the challenges lie. From inventory discrepancies and order inaccuracies to the complexities of managing multiple sales channels, these hurdles can impact customer satisfaction and brand reputation. Not to mention the increasing demand for quick shipping and real-time tracking adds another layer of complexity. Some other challenges include:
- Shipping errors
- Slow delivery times
- International shipping
- Disorganized returns
- Customer service issues
If the above leaves you feeling deflated, keep reading.
Leveraging VESYL For More Efficient Fulfillment Operations
Store Automations
VESYL connects to all major e-commerce platforms including Shopify, eBay, WooCommerce, Etsy and more. This allows you to easily import and manage orders from one or multiple platforms, allowing management of orders all in one place.
With all orders now in one place, you can automate your shipping processes working top down. Setting automation rules speeds up the process by reducing the need to select and fill information on individual orders. Brands can use product SKU’s and pre-selected shipping to trigger automation rules to preset shipping speeds, carriers and rates. A few examples of this are:
- Wooden Coffee Set - Select Large Box
- SKU TY9921 - Priority
- Orders + $1000 - Set Insurance
These pre-set automation triggers allow you to save time associated with having to process each order manually, and still enjoy cost savings.
Alternatively, you can upload orders from a CSV and save your mappings as a preset. Then, next time you upload, the leg work is already done.
Quick Ship
It’s all in the name. For those with a smaller parcel volume or looking to create labels one at a time, there’s Quick Ship.
Quick Ship allows you to paste the customer address and quickly verifies that address to ensure no errors. This automated address verification process reduces the risk of any delays due to an incorrect address and cuts the costs otherwise associated with address correction fees and shipment returns.
Once the address is filled out and verified, VESYL has the option of manually filling out package dimensions and other options, or you can pre-define box and package types and sizes. In the boxes tab, you can “Add Box” to add your custom box or package dimensions and name them. Once saved, these options will show in the “box” drop down menu. By pre-defining your box sizes, this saves the groundwork and time of having to fill out frequently used box dimensions every single time.
With the above completed, click “Get Rates” for the most competitive shipping rates in real-time, across multiple carriers and services. This enables you to compare costs and make informed decisions for every shipment within seconds.
Batch Shipping
Designed for businesses shipping multiple packages, Batch Shipping purchases and prints multiple labels, whether it’s 1 or 500 labels, all at once. Additionally, Batch Shipping generates the packing list and label for the fulfillment team to easily pick, pack and ship the orders. The tracking number and information is then sent back to the e-commerce platform which, depending on how the store has email automations set up, will trigger an email to the end customer communicating the shipping information. This feature combined with VESYL’s integrations automates and streamlines the fulfillment process while still providing discounted shipping rates, reducing time, costs and minimizing the risk of errors.
Shipping more than 500 pieces a day? Our team is dedicated to delivering concrete results as not only a service provider, but also your strategic partner. Enjoy a VESYL shipping evaluation on the house.
Customized Reporting
It’s no secret that clear reporting and analyzing is key to success and sustained business growth. With VESYL, the reporting tab provides a variety of reporting options from different time periods and report types such as shipment, payment log, tracking etc. The ability to refine the report to the information you need, saves time and, analyzed correctly, can help to further reduce costs.
In Summary
Every VESYL feature has been meticulously designed to save shippers both time and money, from pre-defining frequently used boxes, pre-set automation triggers, easy integrations with major e-commerce platforms and partners, Batch Shipping and more. Not to mention, with our outcome-focused and expert team, we are constantly adding more features and integrations to shake up your shipping.
Need an integration we don’t currently have? Just let us know!